Terms & Conditions

Introduction

Welcome to our online site. We, Signal Education Limited, trading as Learnsignal, are a Company registered under the provisions of the Companies Act 2014. Our Company registration number is 532673, and our registered office is at 28 Pembroke Street Upper, Dublin Southside, Dublin, D02 NT28, Ireland.

Learnsignal provides adaptive training sessions on any device anytime. Learnsignal and its associates provide their services to you subject to the following conditions upon which Learnsignal (“We” or “Us”), will provide service to you on the Learnsignal website (“the site”). These Terms constitute a contractual agreement between you and us. By visiting, accessing, using, and/or joining (collectively “Using”) the website and the services thereof, you express your understanding and acceptance of these Terms. As used in this document, the terms “you” or “your” refers to you, any entity you represent, your or its representatives, successors, assigns and affiliates, and any of your or their devices.

This document might be updated from time to time, and the current version will be posted on Learnsignal.

Key Terms Related to Content

“Content”– refers to text, any documentation, graphics, images, software, audio, video, information or other materials.

“Learnsignal Content”– refers to all Content Learnsignal makes available through the Site, or Services, including any Content licensed from a third party, but excluding User Content.

“Site Content” refers to Learnsignal Content. “Services” refers to services as mentioned in the Scope of Service section.

“Member” refers to a person who is registered with a Learnsignal Account registration process.

“Member Content” refers to all content that a Member posts, uploads, publishes, submits or transmits to be made available through the Site, Application or Services. You grant Learnsignal a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant Learnsignal the right to sub-license these rights and the right to bring an action for infringement of these rights.

“Lifetime Subscription”means if you purchase a lifetime subscription, your Learnsignal Account will be available on a “lifetime” basis. “Lifetime” shall be defined as for as long as Learnsignal exists or that course purchased on Learnsignal exists, at the discretion of Learnsignal. Lifetime subscriptions are not transferable to any other entity, person, or email address (even another email address owned by you) for any reason, in any way, or under any circumstance whatsoever.

Additional Warranties

You warrant to Learnsignal that you are of sound mind, legal age and legal competence. You (if not a natural person) are duly organized and validly existing under the applicable laws of the jurisdiction of its organization. Learnsignal reserves the right to prevent the user from using the Services/Any Contents of our Site/User Account Activities without any prejudice at any time at its sole discretion.

Prerequisite Conditions for Using Our Site

Before you use or subscribe to any of our programs, you need to establish the following:

You have access to a PC, Laptop or smart device and a usable Broadband Internet Connection. You will ensure that your network and systems comply with the relevant specifications provided by us from time to time and you will be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to our data centres.

You shall provide us with all necessary co-operations in relation to this agreement and all necessary access to such information as may be required by us in order to render the Services. We may transfer or assign this Agreement to someone else. Courses are non-transferrable between students. Unless your Employer sponsors you, it is implied that this contract would be held legal between you and us.

Electronic Communications

When you visit Learnsignal or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Scope of Service and Our Obligations

The Services provided by Learnsignal include training sessions for certain professional Courses, according to User’s needs. We source expert tutors from our network to create industry focused courses to help students pass exams and professionals sharpen their skills.

We undertake that the Services will be performed substantially with reasonable skill and care. However, the undertaking shall not apply to the extent of any nonconformance which is caused by use of the Services contrary to our instructions, or modification or alteration of the Services by any party other than Learnsignal or Learnsignal’s duly authorized contractors or staff.

Notwithstanding the foregoing, Learnsignal does not warrant that the use of the Services will be uninterrupted or error-free nor that the Services, Documentation and/or the information obtained by the user through the Services will meet the User’s requirement and is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet.

Registration

You need to register to become a member of this Website (“Member”) if you wish to access the Services via this Website. Access to services or content is provided via a once-off purchase, subscription plan or Lifetime Membership which is subject to you having paid the appropriate fee as set out on our Pricing page. You can switch your subscription plan anytime (i.e., monthly to quarterly, etc.). However, the change will not take effect until the end of the billing cycle of your current subscription plan.

Standard Plan membership and Lifetime Membership are specific to one subject area (e.g. ACCA, CPD) and are dependent on a valid paid subscription plan. If access is required to more than one subject area, then it must be purchased separately.

To register as a Member, you must provide Learnsignal with information about yourself via Learnsignal’s registration forms. When completing the registration form, you must provide true, accurate, current, and complete information about yourself. You must maintain and update this information and keep it true, accurate, current and complete.

Registration requires a valid email address (which will serve as your user name) and a unique password. Please create a secure password. You must not tell anyone else your user name or password. Any unauthorized use must be reported via the contact form as soon as you are aware of such use.

Managing Your Membership Account

If you upgrade your account from Basic Membership to full membership (Standard Membership or Lifetime Membership), by subscribing to any of our packages, you will be charged as per our payment plans together with additional transaction-based charges. Any changes to your subscription, downgrading or upgrading to alternate plans will result in associated changes in the amount charged. These changes will take effect on your next scheduled charge date.

You can pay your fees by any Mastercard, Visa credit card, Visa Delta, or Paypal. Your payment details will be encrypted to minimize the possibility of unauthorized access or disclosure. If Learnsignal cannot obtain payment of any charges using such credit card details, Learnsignal may freeze your account until it has received settlement in full.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer. If you are under 18, you may use our website only with the involvement of a parent or guardian.

For any non-recurring course purchase, excluding Lifetime, the user will have access for 12 months unless otherwise stated.

Enrolment in any Course

To enrol for a course, you must fill out the online form. After submitting the form, you are formally accepting these terms of service. You accept hereby that we may suspend any provision of a course if you fail to make the payment under this agreement. You acknowledge that it is your sole responsibility to register and/or become a member of the relevant professional body for your Course as required.

ACCA Students

By enrolling in a Learnsignal course, you hereby give Learnsignal permission to share your ACCA student number with the ACCA for the purpose of the ACCA result service. Additionally, by enrolling in a Learnsignal course, you hereby give permission to the ACCA to share your exam results with Learnsignal. Learnsignal will not share your result with any third party.

Contact ACCA: ACCA Connect, 110 Queen Street, Glasgow, G1 3BX, United Kingdom. T: +44 (0)141 582 2000

AAT Students

Your training provider Learnsignal is required to identify, report and review malpractice commensurate with the agreement made when we were approved by the AAT. Malpractice refers to any deliberate action(s), neglect, default or other practice that compromises, or could compromise the assessment process, the integrity of AAT qualifications and assessments, the validity of a result or certificate, and the reputation and credibility of the awarding organisation.

AAT requires Learnsignal to identify, report, and review malpractice. Therefore Learnsignal has the right to pass any information related to any enrolled student to AAT that is deemed necessary and reasonable to carry out any investigation.

Non-Subscription Purchases

Non-subscription purchases include the following: Mock Exams, Homework Packs and Correction Packs can be purchased on the site for one-off fees. Lifetime Membership and any course with a non-subscription price can also be purchased on the site for a once-off fee.

Schedule of Charges

Charges are linked to the subscription package to which you subscribe, as set out in the plans. Learnsignal will continue to take regular payment on the recurrence of the initial payment (i.e. monthly, quarterly or annually) until such time as the member cancels their subscription.

If a card fails, we will retry to take the payment up to four times within one week. If the payment is still unsuccessful, then we cancel the subscription. Payments shall be payable in EUR, USD, GBP, INR, CAD, AUD or MYR, depending on your geographical location. Cancellation during the period does not generate a partial refund.

The User hereby agrees that the prices are subject to inflation and rises in commodity prices. The User will be notified immediately of such changes under the terms of this agreement. If a credit note is agreed for a User, the maximum amount of the credit note will be the amount last paid.

Refund Policy

Our refund policy is designed to ensure your satisfaction while complying with applicable NASBA (National Association of State Boards of Accountancy) CPD standards.

Eligibility for Refunds

Refunds are available for annual, quarterly, and lifetime purchases provided that all of the following conditions are met:

• The refund request is submitted within 7 days of the date of purchase.
• No certificate of completion has been issued for the programme.
• No more than 15% of the programme content has been accessed.

Monthly plans are non-refundable. Auto-renewal payments for any subscription plan (monthly, quarterly, or annual) are non-refundable unless the above eligibility conditions are satisfied at the time the renewal charge is applied.

Refund Process

To request a refund, contact our support team at help@learnsignal.com. We will acknowledge receipt within 7 business days, issue a decision within 15 business days, and process any approved refund within 15 business days of approval, returned to the original payment source.

Access Upon Refund

If a refund is granted, access to the platform and all learning materials will be suspended immediately upon processing.

Cancellation

You may cancel your membership at any time. Your cancellation will not take effect until the end of your current subscribed period (which may be either a yearly, quarterly or monthly period). Cancellation will take effect from the next subscription billing period date (if applicable). You will not be entitled to any refund for any membership fee already paid unless the conditions set out in the Refund Policy above are satisfied at the time of cancellation.

Programme Cancellation by Learnsignal

Learnsignal reserves the right to cancel or reschedule any programme or live session. Where Learnsignal initiates a cancellation:

• For live webinars and scheduled sessions: we will provide a minimum of 24 hours’ advance notice by email.
• For on-demand programmes: we will notify you as soon as reasonably practicable.

In the event of a Learnsignal-initiated cancellation, you will be offered transfer to an equivalent session, access to an alternative programme of comparable value, or a full refund. Contact support@learnsignal.com to exercise any of these options.

Course Update Policy

Learnsignal is committed to ensuring that all course content remains current, accurate, and compliant with applicable professional and regulatory standards.

Update Schedule

• Annually: Subjects subject to frequent regulatory or standards changes, including tax, financial reporting, auditing, and compliance.
• Biennially (every two years): All other subjects not falling within the annually-reviewed category.

The publication date and most recent revision date for each course are displayed within the Learnsignal Learning Management System (LMS). The Head of Education at Learnsignal is responsible for overseeing all course review and update activities.

Copyrights & Trademarks

All content included on this site, such as texts, graphics, logos, button icons, any course materials, images, and audio clips, digital downloads, data compilations, and software is the property of Learnsignal or its content suppliers and protected by international copyright laws. You may print or download material from this site only if it is for non-commercial or personal use, it is not stored on any medium other than for subsequent viewing, and it is not reproduced, modified, adapted or processed.

Learnsignal trademarks and trade dress may be used but not in a way that is not Learnsignal or in any manner that is likely to cause confusion among others or in any manner that disparages or discredits Learnsignal.

Student Complaints

We are committed to providing our students with high-quality educational services. If you have a complaint about any aspect of our services, you can contact us through:

• Email: support@learnsignal.com
• Live Chat: Available through the Learnsignal website
• Contact Form: Available at learnsignal.com/contact

We will acknowledge receipt of your complaint within 5 business days, providing you with a unique complaint reference number. Our goal is to resolve all complaints within 15 business days of acknowledgement.

Escalation Process

If our initial response does not resolve your complaint, you may escalate it internally to our Senior Management Team: Philip Meagher, Signal Education Limited, Email: philip@learnsignal.com, Address: 28 Pembroke Street Upper, Dublin, D02 NT28, Ireland.

If you are not satisfied after internal escalation, you may escalate further to the Association of Chartered Certified Accountants (ACCA), and subsequently to the appropriate regulator if the resolution remains unsatisfactory.

Confidentiality

Each party may be given access to Confidential Information from the other party to perform its obligations under this agreement. Each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation of this agreement.

Fair Usage Policy

The Services provided by Learnsignal have been designed to present Content in a unique format and appearance. Unless we give you permission, you agree not to access the Services using any interface other than ours. Without limiting any other provision in these Terms, you may not use the Services to:

• Threaten, defame, stalk, abuse, or harass other persons or engage in illegal activities.
• Transmit material that is inappropriate, profane, vulgar, offensive, false, disparaging, defamatory, obscene, illegal, sexually explicit, or racist.
• Frame the Services or display them in connection with an unauthorized logo or mark.
• Violate any person’s or entity’s legal rights.
• Transmit files that contain viruses, spyware, adware, or other harmful code.
• Advertise or promote goods or services without our permission.
• Interfere with others using the Services or otherwise disrupt the Services.
• Impersonate any person or entity.
• Defeat any access controls or allow anyone else to use your account.

WhatsApp Group Etiquette

To ensure our WhatsApp group remains a positive, inclusive, and valuable space for everyone, all members agree to adhere to the following guidelines:

• Respectful Communication: Treat everyone with respect. No hate speech or bullying of any kind is allowed.
• Privacy and Confidentiality:Do not share personal information about others without their explicit consent. What’s shared in the group should stay in the group.
• Appropriate Content:Only share content relevant to the group’s purpose. No NSFW content.
• Stay on Topic: No self-promotion, spam, or irrelevant links.
• Compliance:Follow WhatsApp’s Terms of Service. Report violations to group administrators.

By joining our WhatsApp group, you acknowledge that your profile photo and phone number will be visible to all members. Violations may result in warnings, temporary mutes, or removal from the group.

Risk of Loss & Indemnity

Learnsignal supplies the Courses for domestic and private use only. The user shall be solely and only responsible for any risk due to the services performed by Learnsignal.

You hereby indemnify Learnsignal and undertake to keep Learnsignal indemnified against any losses, damages, costs, liabilities and expenses incurred or suffered by Learnsignal arising out of any breach by you of any provision of these terms and conditions.

Limitation of Liabilities

Learnsignal does not warrant:

• That any information/services or any content or services contained herein will be uninterrupted.
• That the services or the servers hosting them are free of viruses or other harmful code.
• That the services or information available through the services will continue to be available.

Applicable Law

These Terms and Conditions shall be made subject to the laws of Ireland which shall exclusively govern the interpretation, application and effect of all permissions, exclusions, licenses, policies, and conditions of use set out in this website. The courts of Dublin, Ireland shall have exclusive jurisdiction in respect of any actions or claims under these terms of use.

Disputes

Any dispute relating in any way to your visit to the Learnsignal site or any data/information collected through Learnsignal shall be submitted to confidential arbitration in Dublin, Ireland except that, to the extent you have in any manner violated or threatened to violate Learnsignal’s intellectual property rights, Learnsignal may seek injunctive or other appropriate relief in any court within Dublin, Ireland.

Membership Termination

Without prejudice to any remedy that the Company may have against you, the Company may terminate or suspend with immediate effect and without notice your access to and use of this Website and your membership if it:

• Does not receive payment according to the subscription billing periods.
• Reasonably believes that you have breached any of these Terms and Conditions.
• Is unable to verify the accuracy or validity of any information provided by you.
• Suspects fraudulent, abusive or illegal activity by you.

Upon termination, we shall immediately cease performing any Services, and the User shall pay Learnsignal any compensation due for Services actually rendered. Neither party shall be liable to the other for damages solely as a result of terminating this Agreement under its terms.

Site Policies, Modification and Severability

These terms and the other policies posted on this website constitute the entire Agreement between Learnsignal and you. We reserve the right to change our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contact

If you have any queries, you can contact us at:

Signal Education Limited
28 Pembroke Street Upper, Dublin, D02 NT28, Ireland
Email: support@learnsignal.com