Modern Performance Measurement
KPIs, Balanced Scorecard, Performance Pyramid, and Dashboard Design
About This Course
Course Information
This CPD course is designed to help you overhaul your business’s top level internal reporting to make it something that is actually useful for the decision-makers in the business.
Certificate on Completion
This course is made up of videos, questions and additional reading materials, and accounts for 3 units of CPD. One unit is the equivalent of one hour of learning.
Course Sections
This course is made up of the following sections:
- Objectives and KPI’s (video)
- Objectives and KPI’s (quiz)
- Targets and Presentation (video)
- Targets and Presentation (quiz)
What You Will Learn
- Explain the difference between financial and non-financial performance indicators, including the advantages and limitations of each
- Apply Critical Success Factors to derive meaningful Key Performance Indicators from organisational objectives
- Describe the four dimensions of the Balanced Scorecard: financial, customer, internal business processes, and innovation and learning
- Identify how the Performance Pyramid links internal efficiency with external effectiveness across organisational levels
- Evaluate target-setting methods using historical data, internal benchmarks, and external benchmarks
- Apply the Results and Determinants framework (Building Blocks model), including the FIRE determinants: flexibility, innovation, resource utilisation, and excellence
Who This Course Is For
- Management accountants responsible for internal performance reporting and KPI development
- Finance managers tasked with improving or overhauling internal reporting dashboards
- Business professionals involved in setting objectives, targets, and performance measures
Prerequisites
- General understanding of business operations and management reporting
- No prior knowledge of specific performance measurement models is required
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Course Details
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