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CQC Regulation 13: Safeguarding Service Users From Abuse and Improper Treatment
A practical guide to CQC Regulation 13 for UK care home and domiciliary care managers, covering what the law requires, how inspectors assess it, and what a real enforcement case reveals about getting it wrong.
CQC Regulation 5: The Fit and Proper Persons Requirement for Directors
CQC Regulation 5 requires care providers to check that directors and equivalent decision-makers are fit and proper — here is what the Schedule 4 fitness conditions actually require and how to evidence compliance.
Oral Health in Care Homes: NICE NG48 and What CQC Expects
A practical guide to NICE guideline NG48 and quality standard QS151 on oral health for care home residents, plus what CQC's Smiling Matters reports reveal about compliance gaps and what inspectors expect to see.
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CQC Regulation 18: Staffing Requirements for Care Homes Explained
A practical breakdown of CQC Regulation 18 staffing requirements, why understaffing is a leading cause of enforcement action, and the evidence inspectors expect to see.
CQC Regulation 16: Receiving and Acting on Complaints
What CQC Regulation 16 requires of care providers, from accessible complaints systems and investigation standards to the evidence inspectors expect to see.
CQC Regulation 9A: Visiting and Accompanying in Care Homes
CQC Regulation 9A gives people in care homes the right to receive visitors and be accompanied. Here is what it requires, what CQC expects providers to evidence, and what the March 2026 review found.
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CQC Regulation 19: Fit and Proper Persons Employed
Regulation 19 requires every member of care staff, not just directors, to be of good character, fit for the role, and subject to ongoing fitness checks throughout employment.
CQC Regulation 10: Dignity and Respect in Care Homes — What Providers Must Do
Regulation 10 of the Health and Social Care Act 2008 requires care providers to protect privacy, autonomy and choice in every interaction. Here is what it actually requires, what CQC inspectors look for, and how to build it into everyday practice.
CQC Regulation 11: Need for Consent Explained
A practical guide to what CQC Regulation 11 requires UK care providers to evidence on consent, from capacity assessments and best interests decisions to DNACPR records and common inspection failings.
CQC Regulation 15: Premises and Equipment Explained
A practical guide to CQC Regulation 15 for care home managers: what "clean, secure, suitable, properly maintained and appropriately located" actually means in practice, from fire safety and legionella checks to hoist servicing and the evidence inspectors expect to see.
CQC Regulation 7: What Registered Managers Must Meet
Regulation 7 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 sets out who must be registered as a manager with CQC, the fitness tests they must meet, and their ongoing duties, including notifying CQC of absences of 28 days or more.
CQC Regulation 9 Explained: Person-Centred Care
CQC Regulation 9 requires care providers to assess, plan and deliver care that reflects each person's needs and preferences. This guide explains what it covers, how it differs from Regulation 9A, and how to evidence compliance.