Emotional Intelligence
Self-Awareness, Empathy, and Social Skills in Accounting Practice
About This Course
Course Information
Emotional Intelligence (EI) is defined as ‘the ability to recognise and regulate emotions in ourselves and others’. EI is a brand of social intelligence that allows individuals to understand and manage their own emotions and relationships with other people. This CPD course is going to examine the relatively modern concept of EI and how to introduce EI into the workplace.
Certificate on Completion
This course is made up of videos, questions and additional reading materials and accounts for 3 units of CPD . One unit is the equivalent of one hour of learning. A certificate will be issued once you have completed all 3 units.
Course Sections
This course is made up of the following sections:
- Elements of Emotional Intelligence (video)
- Elements of Emotional Intelligence (quiz)
- The inventor of Emotional Intelligence (video)
- The inventor of Emotional Intelligence (quiz)
What You Will Learn
- Define emotional intelligence using Daniel Goleman's five-element framework: self-awareness, self-regulation, motivation, empathy, and social skills
- Distinguish between IQ and EQ, and explain why EQ can be developed through deliberate practice
- Identify emotional triggers and patterns in yourself using self-reflection techniques covered in the course
- Describe how empathy differs from sympathy and why it is fundamental to professional relationships
- Explain Goleman's concept of emotional competence and its four core categories: self-awareness, self-management, social awareness, and relationship management
- Assess the potential disadvantages of EI, including emotional manipulation, excess empathy, and reluctance to deliver difficult messages
Who This Course Is For
- Accountants and finance professionals who want to improve how they interact with colleagues, clients, and stakeholders
- Professionals who recognise the value of self-awareness and empathy in building trust within their teams
- Anyone in a client-facing finance role who wants to handle difficult conversations with greater confidence
Prerequisites
- No prior knowledge of emotional intelligence or psychology is required
- The course assumes basic professional experience in a workplace setting
Frequently Asked Questions
Course Details
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